Support

Contact Us

Call Toll Free: 1.877.455.4462

Customer Service

General

30-Day Money-Back Guarantee

Atomic Dog Vapor is committed to delivering a quality customer experience. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a refund. Simply complete the Return Merchandise Authorization (RMA) form. Place the RMA form and all items from the original order in a padded envelope and mail it to us at the address indicated on the RMA form. If you need an RMA form you can download it here. Please allow 1-2 weeks for processing. All refunds will be issued to the credit card used for the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.

NOTE: All refund requests MUST be accompanied by a Return Merchandise Authorization form, be received within 30 days from the date of the original shipment, and include all items listed in the refund request. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. We recommend that you return your order via traceable mail as we do not take any responsibility for undelivered returns. Cartridge returns are at the discretion of Atomic Dog Vapor.

Shipping

Atomic Dog Vapor is available to U.S. customers with U.S. shipping addresses with delivery supplied by either The United States Postal Service (USPS) or FedEx. New orders are typically packed within 2 business days of ordering and are delivered within 5-7 business days. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.

NOTE: Free shipping is offered for purchases meeting certain conditions (i.e. promotion, total order amount is above specific amount). All delivery issues should be addressed with your local post office.

Order Status

Once you complete your order a confirmation will be sent to your email. Once your order has been packed your will receive an update email which will include your tracking number. If you elect to create a Atomic Dog Vapor account you can check your order status anytime by simply clicking on the My Account link in the navigation bar at the top of every page. From there, you will be able to view information about your order.

Atomic Dog Vapor 60 Day Warranty

We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material or workmanship for a period of one year from the original purchase date. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange an eligible item simply complete the Return Merchandise Authorization (RMA), place the RMA form and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form. RMA forms can be downloaded here, or by emailing or calling customer service. Please allow 1-2 weeks for processing.

NOTE: All exchange requests MUST be accompanied by an RMA form, be received within 60 days from the date of the original order, and include all items to be exchanged . We reserve the right to refuse any exchange request that does not meet these requirements. We recommend that you return your product via traceable mail as we do not take any responsibility for undelivered exchanges. All cartridge returns are at the discretion of Atomic Dog Vapor.